Reference

Open botakhoki with clear Legal terms

botakhoki Legal sets out how account access, wallet records, privacy choices and policy requests work before you enter the lobby.

Local-law accessAccount clarityWallet recordsPrivacy requests
botakhoki Open botakhoki with clear Legal terms
CONTACT ROUTES

Reach support about Legal account matters

A clear contact route helps when you need a policy answer rather than a lobby explanation.

Account policy request Use the account support path for questions about Legal terms, eligibility, personal details, or…
Wallet record check If a DANA, OVO, GoPay, QRIS, bank transfer, or virtual account reference needs checking…
Access clarification For an account access question, tell us the device path you used, such as…
DATA PRACTICES

Understand how botakhoki handles your records

Legal clarity also means knowing what happens after an account step is completed. We use account details to identify your access, payment references to reconcile wallet activity, and…

Account data

Registration details and your verified contact help us connect an account request to the right person.

Payment references

We use transaction references, not a casual message, when checking DANA, OVO, GoPay, QRIS, bank transfer, or virtual account activity.

Browser cookies

Cookies can keep a browser session connected to your selected account path and remember basic preferences.

Security controls

We treat passwords and one-time codes as private account credentials. Support should not need either one.

Record retention

Some records remain available after a session ends because we may need them for payment matching, access protection, dispute handling…

Policy changes

When a Legal term changes, we publish the revised wording through the relevant policy area and may connect it to…

Find answers about Legal access

These Legal answers address the account and data questions we expect before registration. Read the relevant point first, then contact account support if your situation involves a specific transaction, device, or policy version.

botakhoki Legal covers account access, eligibility, privacy choices, cookies, security handling, payment records, policy changes, and contact routes. It does not replace local law or a specific support decision. If a clause affects your account, contact us with your registered contact and the relevant date.

Access depends on local law and the circumstances shown during the account process. Where local law permits, follow the stated registration and verification steps. We cannot treat a location, device, or payment method as permission to bypass a legal restriction, so check the access wording before continuing.

We use DANA and QRIS references to match a payment event with the correct account and investigate a status question. Include the date and receipt reference when contacting support. Do not send your password, one-time code, or unnecessary personal details in a payment message.

Yes. Send a correction request through the account-support path and identify the registered phone number or email. We may verify the request before changing key details. If the request concerns a payment record, include the DANA, OVO, GoPay, QRIS, bank transfer, or virtual account reference.

Closing access does not always remove every record immediately. We may retain information needed for security, payment matching, dispute handling, accounting, or legal duties. Ask support which record type you mean, and we will explain the applicable handling path without requesting your password.

Cookies may keep your browser session connected and store basic preferences linked to the account path. You can adjust them in your browser settings. Removing cookies may sign you out or require another verification step, but it does not replace a request about account data or policy wording.

Use the support route connected to your account and name the policy section or date you are asking about. We can clarify which wording applies to an account or transaction. For access questions, we will also restate that eligibility depends on local law.